Like, Wish and Wonder
When it comes to human-centred design, user feedback is critical to understanding needs and preferences. Gathering this feedback can be challenging, as it often involves collecting various comments and questions from diverse groups.
The Like, Wish, and Wonder feedback scaffold provides a structured way to gather comprehensive and easy-to-understand feedback.
The Like, Wish, and Wonder feedback scaffold is helpful for various reasons:
- It provides a structured way to collect feedback, which makes it easier to analyse and categorise later.
- The scaffold allows users to express a range of opinions and ideas, from positive to negative.
- It helps designers and researchers to identify patterns in feedback, which can be used to inform design decisions.
- The scaffold encourages empathy and collaboration by providing a safe space for users to share their thoughts and opinions.
How to set up the Like, Wish, and Wonder feedback scaffold?
- Gather materials: To set up the Like, Wish, and Wonder feedback scaffold, you will need a large whiteboard, a stack of sticky notes, and a pen. Draw three columns on the whiteboard and label them “Like”, “Wish”, and “Wonder”. These columns will be used to categorise the feedback.
- Capture feedback: Set up the scaffold. Ask participants to silently capture their comments and questions about the prototype or concept on separate sticky notes. Have them finish the sentences, “I like… state positives, I wish… share additional desires, I wonder… ask questions for clarity.”
- Invite comments: Ask for a few examples from each category, ensure they are written clearly and make sense when read aloud. Make space for all comments and refrain from responding to any questions. Collect and place the notes onto the board in the appropriate column.
In conclusion, the Like, Wish, and Wonder feedback scaffold is a valuable tool for collecting feedback in a human-centred design process. It provides a structured way to gather feedback, encourages empathy and collaboration, and helps designers and researchers to identify patterns in feedback. By following these simple steps, designers and researchers can use the scaffold effectively to gather feedback from a diverse group of users.
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